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Hi, how can we help?
Search the FAQ, browse topics, or read the most common questions. Most issues have a quick fix here.
Top tasks
What do you want to do?
Improve my CV
Make your CV clearer and stronger — no job description required.
Tailor for a role
Adapt your CV to a specific job posting and read your match score.
Billing & payments
Subscriptions, renewals, payment failures, refunds.
Something isn't working
Failed generations, stale results, or unexpected behaviour.
How it works
From your CV to application-ready documents, in five steps
01
Bring your CV
Upload an existing CV or build one from scratch in Create CV.
02
Run health checks
Spot weak sections and missing detail before applying anywhere.
03
Improve or tailor
Refine your CV in general, or adapt it to a specific job posting.
04
Review & save
Accept the suggestions you like and keep them as a saved version.
05
Download & apply
Export to PDF, or continue refining further.
Popular questions
Quick answers to the most asked
These resolve most issues. If yours isn't here, the full FAQ goes deeper by topic.
Open the full FAQ →How is Improve different from Tailor?
How is Improve different from Tailor?
Improve is general — no job description needed. Tailor adapts your CV to a specific role and shows a match score.
Read full answerWhat should I paste into the job description field?
What should I paste into the job description field?
Use the full job description where possible, including responsibilities and requirements.
Read full answerWhy didn't my match score improve much?
Why didn't my match score improve much?
Sometimes the role asks for experience or keywords that are not really present in your CV.
Read full answerWhat happens if generation fails?
What happens if generation fails?
You should not be charged for a meaningless result if a generation fails.
Read full answerWhat happens if I cancel my subscription?
What happens if I cancel my subscription?
Cancellation stops the next renewal, but access stays active until the current billing period ends.
Read full answerBrowse all topics
Find help by topic
Quick fixes
Common problems with simple fixes
Issue
Improve or Tailor asks me to unlock or upgrade
The current AI allowance may be used up, or the action may need paid save, export, or full-detail rights.
See the fix →IssueOutput looks the same after rerunning
When the source CV and job description haven't changed, the result usually doesn't change much either.
See the fix →IssueGeneration failed or hung
Retry once. If it keeps failing on the same workflow, contact support so we can take a look.
See the fix →IssueWait timer between AI runs
There's a short cooldown to keep things responsive — waiting doesn't use any of your AI allowance.
See the fix →IssueCredits or access not updating
Refresh once after a payment. Settings usually catches up within a moment.
See the fix →IssuePaid but the result didn't appear
Refresh and check Settings first. If it still looks wrong, send the date and email used to support.
See the fix →Still stuck?
Talk to a real human.
Send what you were trying to do, what happened, and roughly when. The more context you share, the faster support can investigate.
Try this first
- Refresh the page and try the action once more.
- Make sure the right CV or saved version is selected.
- Check Settings — billing and credits sometimes need a moment to sync.
- If a feature is locked, your plan or unlock status is in Settings.
Response times vary with queue volume — clear detail always speeds review.