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Quick answers across improving, tailoring, billing, credits, exports, and troubleshooting.
Popular questions
Improve is general — no job description needed. Tailor adapts your CV to a specific role and shows a match score.
See full answer →Getting startedUse the full job description where possible, including responsibilities and requirements.
See full answer →ATS & match scoreSometimes the role asks for experience or keywords that are not really present in your CV.
See full answer →Credits & usageYou should not be charged for a meaningless result if a generation fails.
See full answer →Billing & subscriptionsCancellation stops the next renewal, but access stays active until the current billing period ends.
See full answer →6 questions
Upload or create your CV, run Health Checks to see weak spots, then either Improve it generally or Tailor it to a specific job description. Save the version you like and export it when you're ready.
No. You can upload an existing CV, paste CV text, paste LinkedIn profile text for import, or build a new CV from scratch in Create CV. More real detail in your CV produces stronger AI output.
Create CV builds a new CV from scratch using a structured template. Upload brings in an existing CV from a file. Improve refines your CV in general without needing a job description. Tailor adapts a CV for a specific job posting and gives you a match score.
Yes. Both Improve and Tailor show suggestions section by section so you can accept, edit, or skip each change before saving a version or exporting.
Use the full job description where possible, including responsibilities and requirements. Better inputs usually produce better results.
Where export is included, CVForge supports PDF so you can save a ready-to-use version that stays consistent with the preview.
7 questions
Improve uses AI to make your CV clearer and stronger across the summary, experience, and overall wording — without needing a job description. It rewrites and tightens existing content but does not invent new jobs, employers, or achievements.
Tailor adapts your CV for a specific job posting and gives you a match score. Improve is general — use it when you want a stronger base CV before applying anywhere, or to polish your master CV between applications.
Free accounts can use their small monthly AI allowance for limited Improve previews. An unlocked CV uses CV-scoped Improve/Tailor credits first, then free monthly AI if available. Pro uses the Pro monthly allowance and Pro top-ups first, then free monthly AI if available. Saving versions and export still require a CV unlock or Pro.
Yes. Before generating a preview you can choose to focus on the summary, the experience section, or overall wording. Toggle off the areas you don't want to change.
There is a short cooldown between AI runs to keep the system responsive and avoid burning through your allowance with rapid retries. Waiting through the cooldown does not use any AI actions.
Yes. Each suggested section has an Edit manually option so you can tweak the wording before you accept the change. You can also accept first and re-edit later.
You can save the result as a new version under Versions, then continue to Tailor it for a role or export it as PDF.
6 questions
CV tailoring compares your CV with a job description, highlights missing keywords, and improves wording where your existing experience supports it. It is meant to make your CV more relevant without creating fake background.
If your CV, saved version, job description, and instructions have not changed much, the result can stay similar too. That is intentional. It focuses on improving the strongest version of the same source material rather than changing it for the sake of it.
No. It does not create fake experience or unsupported claims. It improves wording and structure based on the information you provide.
Sometimes the job asks for experience or keywords that are not really present in your CV. Better inputs and stronger supporting evidence can help, but it cannot create background you do not have.
Yes. Where version selection is available, you can continue from a saved version instead of starting again from the original CV.
Often, yes. A stronger base CV usually tailors better. If your CV is already detailed, you can skip straight to Tailor and let it focus on the job-specific changes.
5 questions
Health Checks scan your structured CV and flag missing detail, weak sections, vague wording, timeline issues, and scanability gaps before you apply. The dedicated Health Checks page also shows readiness categories, section health, and positive signals.
Yes. Health Checks are deterministic and free for everyone. They do not use AI, do not consume free monthly AI, and do not consume unlocked-CV or Pro credits.
Open Health Checks from the app header, or use the Full health check button in the Create page Review step when available. Other pages show a smaller banner that links to the dedicated page.
Some issues can be addressed by running Improve or Tailor — for example weak summaries or thin experience bullets. Others, such as missing dates or contact details, are quicker to fix manually in Create CV.
Some checks compare your content against minimum-detail thresholds. If a section is still short, generic, or missing a required field, the warning will stay. Adding more specific content usually clears it.
4 questions
The match score is an estimate of how well your CV aligns with a specific job description, based on keywords, responsibilities, and required experience. It is shown after you Tailor a CV to a saved job target.
There is no fixed threshold, but a higher score generally means more of the job's keywords and requirements are reflected in your CV. Use it as a guide, not a guarantee — the strongest indicator is still genuine relevant experience.
Use a complete job description, make sure the right CV or version is selected, and add real experience that supports the role's requirements. Running Tailor again after adding detail usually moves the score.
No. The score reflects alignment with the job description, but recruiter and ATS decisions depend on many other factors. Treat it as feedback, not a promise.
5 questions
Cover letters are generated from your selected CV or saved version, the job details, and any extra instructions you provide. The result is meant to stay tied to your real background.
On Pro, cover letters use your normal Pro AI allowance first, then any available free monthly AI. With a CV unlock, non-Pro users get one included cover letter for that unlocked CV. Additional non-Pro cover letters use Cover Letter Bundle credits.
Those actions create another version of the letter. For non-Pro users, extra cover letter versions use Cover Letter Bundle credits once the included unlocked-CV cover letter has been used. Pro cover letter runs use the normal Pro AI allowance first.
Yes. You can create another version if you change the wording, direction, or emphasis, as long as your Pro AI allowance, free monthly AI, included unlock cover letter, or cover letter add-on credits allow it.
Yes. You can edit the cover letter in the editor before you save or export it.
6 questions
It can suggest content for parts of your LinkedIn profile such as About, Experience, Skills, and supporting sections. The output depends on the CV you choose as the source.
Yes. Pasting LinkedIn profile text into Upload is available without Pro, subject to normal CV upload and save limits. The AI LinkedIn Profile Optimizer is still a separate paid add-on.
LinkedIn optimisation is a separate add-on. You can buy the AI LinkedIn Profile Optimizer to unlock multiple refinements, regardless of whether you are on Free, a CV unlock, or Pro.
If your CV and instructions stay the same, the result can stay similar too. Changing the source or the guidance usually gives it more reason to produce a different version.
No. LinkedIn suggestions stay grounded in the information you provide. It does not invent employers, achievements, qualifications, or experience.
The About section is usually the easiest place to start, then Experience and Skills. That gives you a strong visible improvement quickly.
5 questions
Saved versions appear under Versions, grouped under the original CV they came from. You can keep multiple versions for different roles and pick the right one when you tailor, improve, or export.
Yes. Saved versions can be reopened, edited, used as the source for a new Tailor or Improve run, or renamed so they are easy to find later.
PDF. Where export is included with your plan or unlock, you can download a saved version from the Versions page. Export appearance can vary slightly by template, fonts, PDF viewer, device, or third-party software.
Export is gated by your plan or purchase. Free accounts cannot export — you need a CV unlock for that CV, or an active Pro subscription, before downloads are enabled.
Yes. Your saved CVs and versions stay in your account. Pro-included AI actions and exports may stop when the billing period ends unless a CV is separately unlocked, but the content itself remains available.
3 questions
Yes. You can choose between included templates when creating or editing a CV. Pro accounts get premium templates and typography included.
The Premium Design Pack unlocks advanced templates and typography for a specific CV as a one-off purchase. It is included automatically on Pro.
No. Templates only change the layout and styling. Your structured content — summary, experience, skills, and so on — stays exactly as you saved it.
6 questions
Pro is an ongoing subscription for repeated use across multiple CVs and applications. One-off purchases cover specific extras such as CV unlocks, the Cover Letter Bundle, the LinkedIn Profile Optimizer, or the Premium Design Pack.
Unlocking a CV enables saved versions, PDF export, full ATS detail for that CV's saved jobs, CV-scoped Improve/Tailor credits, and one included cover letter for that unlocked CV.
Cancellation stops the next renewal. Your access stays active until the current billing period ends, and the Settings page shows when it ends.
Yes. If you have an active subscription, you can use the billing portal from Settings to manage payment details, cancel renewal, or resume the subscription if that option is available.
Access or purchases may not update until payment succeeds. Check Settings first, and if it still does not look right, contact support so we can take a look.
Your saved CVs remain in your account. If your subscription ends, Pro-included actions and usage may stop unless a CV is separately unlocked, but your saved content stays available.
6 questions
Improve and Tailor use AI actions. Free locked CVs use the free monthly allowance for limited previews. Unlocked CVs use CV-scoped credits first, then free monthly AI if available. Pro uses the Pro monthly allowance and Pro top-ups first, then free monthly AI if available. CV parsing is separate and does not use monthly Improve/Tailor credits.
Some credits are scoped to a product. CV unlocks and CV top-ups add Improve/Tailor credits to one unlocked CV. Pro top-ups apply to the current Pro period. Cover Letter Bundles add separate non-Pro cover letter runs. LinkedIn purchases add profile optimizer refinements.
No. CV parsing/import analysis is separate from monthly Improve/Tailor credits. Free users can parse within the daily CV parse limit, but if they have reached the free saved locked-CV limit, parsing is blocked before AI analysis to avoid wasted usage.
The Settings page shows your plan, remaining usage, monthly AI actions, and any credits or unlocked access linked to your account.
You won't be charged for a failed generation. If it still does not look right after retrying, reach out to support and we can take a look.
A short cooldown sits between AI runs to keep the system responsive. Waiting does not use any of your allowance.
4 questions
Open Settings to update your name, profile photo, and account preferences. If you need to change your email or close the account, contact support.
Your CV content is stored in your account so you can come back to it. It is used to power the features you run — Improve, Tailor, Cover Letters, LinkedIn — and is not used to fabricate experience.
You can remove individual CVs and saved versions yourself. You can also delete your full account from Settings when the delete account option is available. Active subscriptions must be cancelled and allowed to end before account deletion can complete. If you cannot access the account, contact support for help.
The Privacy Policy, Terms, Cookies, and Acceptable Use pages are linked from the footer on every page.
3 questions
Refunds depend on what was purchased, what was delivered, and what went wrong. One-off purchases and subscriptions follow different review paths.
Use the support contact form and choose the billing or refund option that fits best. Include what happened and when the charge took place so we can take a look more quickly.
Yes. Duplicate charges or accidental duplicate purchases can be checked and reviewed.
5 questions
Retry once after checking your inputs. If the problem repeats, contact support and include what happened and roughly when it happened.
That usually means the available AI allowance for that flow has run out, or the action needs paid rights such as saving, export, or full detail. Free locked CVs use free monthly AI previews, unlocked CVs use CV-scoped credits before free monthly AI, and Pro uses Pro allowance/top-ups before free monthly AI. The Settings page shows what's currently available on your account.
Refresh the page first; billing and entitlements usually sync within a moment. If Settings still doesn't reflect the purchase, contact support with the date and email used for the payment.
Sometimes billing or account changes need a quick refresh before the result appears. If Settings still looks wrong after refreshing, support can help check the payment and access status.
Go to Contact Support from the Help Center or footer. If you are signed in, your account context can help support review the issue faster.
Send what you were trying to do, what happened, and roughly when. The more context you share, the faster support can investigate.